Shipping Policy

ORTHOSURGI — International Surgical Instrument Supply

Last updated: November 6, 2026

ORTHOSURGI supplies orthopedic surgical instruments, medical equipment, instrument sets, and related products to healthcare professionals, hospitals, medical distributors, and institutional buyers.

Our shipping arrangements depend on product availability, destination, order quantity, and the shipping method selected or agreed upon.

1. Order Processing

Orders are processed after payment authorization and confirmation of applicable product specifications.

Processing time may vary depending on stock availability, order size, required inspections, packaging, and customization.

Customers will be informed when an order requires additional preparation or production time.

2. Domestic and International Shipping

Shipping destinations and available delivery services are confirmed during checkout or quotation.

International orders may require additional documentation and customs processing.

Availability of shipment to a particular country does not guarantee that every product can legally be imported or used there.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout or provided in a written quotation before the order is confirmed.

Charges may vary based on shipment weight, dimensions, destination, carrier, and required delivery service.

For bulk and OEM orders, shipping terms may be agreed upon separately.

4. Delivery Estimates

Estimated delivery dates or periods are provided when available.

Actual delivery times may be affected by carrier operations, destination, customs clearance, weather conditions, and other circumstances outside our reasonable control.

We will communicate material delivery changes when known.

5. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, and local regulatory requirements.

Responsibility for these charges will be determined by the shipping terms disclosed at checkout or agreed upon in writing before purchase.

Customers are responsible for providing accurate customs and consignee information when required.

6. Wholesale and OEM Shipments

Large-volume, customized, private-label, and institutional orders may require additional manufacturing, inspection, and packaging time.

Shipping schedules and arrangements for such orders will be confirmed as part of the quotation or order agreement.

7. Shipping Address Accuracy

Customers should provide a complete and accurate delivery address, contact number, and other information required by the shipping provider.

Please contact us promptly if an address correction is required.

Address changes may not be possible after an order has been dispatched.

8. Damaged, Missing, or Incorrect Shipments

Customers should inspect deliveries upon receipt.

If a shipment arrives damaged, incomplete, or incorrect, contact us promptly at info@orthosurgi.com.

Please include the order number, a description of the issue, and supporting photographs where available.

We will review the matter and assist with an appropriate resolution in accordance with our policies and applicable law.

9. Returns and Exchanges

For information about product returns, exchanges, and refunds, please review our Refund & Return Policy.

Please contact us for authorization before arranging a return shipment.

10. Contact Information

ORTHOSURGI

Website: https://orthosurgi.com

Shipping inquiries: info@orthosurgi.com

Please include your order number and destination when requesting shipping assistance.