Claim Policy

Product Claim and Resolution Policy

Report visible shipping damage, quantity differences or specification concerns promptly after delivery.

Information required

• Order and invoice reference
• Product name, SKU and quantity
• Batch or lot information where available
• Clear photographs or video
• A description of the concern

OrthoSurgi will review the evidence against the approved specification and agreed inspection criteria. Remedies may include clarification, replacement, rework, credit or another written resolution, depending on the verified findings and commercial agreement.